Shipping & Returns
Shipping
Every Salty Earth Co. piece is handmade and carefully packaged making its way to you.
We currently ship Australia-wide via Australia Post. All orders include tracking, so you can follow your Salty Earth Co. piece on its journey to you.
Free express shipping on orders over $150.
Please allow 1-3 business days for your order to be carefully packed and dispatched. Once your order has been shipped, you’ll receive your tracking details via email.
Please note that delivery times after dispatch are determined by Australia Post and may vary depending on your location.
Returns
We hope you love your Salty Earth Co. piece as much as we loved creating it.
As our pieces are handmade, we do not offer returns or exchanges for change of mind. Please choose carefully before placing your order.
If your jewellery arrives damaged, faulty or isn’t what you ordered please contact us at saltyearthco.26@outlook.com and we will make it right.
Custom & Personalised Pieces
Because custom and personalised pieces are made especially for you, they cannot be returned for change of mind.
If there is a fault or problem with a custom piece, however, please contact us.
Our Lifetime Repair Promise
Our jewellery is made to be worn and loved.
If your Salty Earth Co. jewellery ever breaks, you’re welcome to send it back to us and we will repair it with no labour charge for the lifetime of the piece.
Our Lifetime Repair Promise covers the labour involved in repairing your original piece. Where possible, we’ll use the original beads, stones, charms and components. As many of our pieces are one of a kind and made using natural materials, exact replacements may not always be available. If replacement components are required, we’ll contact you to discuss the closest available option and associated material costs before making changes.
For repairs under our Lifetime Repair Promise, customers are responsible for the cost of sending the piece to Salty Earth Co., and we’ll cover the cost of sending the repaired piece back to you.
If we determine that the damage is the result of a fault covered by your rights under the Australian Consumer Law, your rights under the Australian Consumer Law will apply, including reimbursement of reasonable return costs where required.
The Lifetime Repair Promise does not cover lost jewellery, lost individual components where a suitable replacement is unavailable, intentional damage, alterations made by another person, or normal changes to the appearance of materials over time.
To arrange a repair:
Email saltyearthco.26@outlook.com with your name, order details and photo of the piece. We’ll then provide instructions for sending it back to us.
Lifetime Repair Promise – Warranty Details
This Lifetime Repair Promise is provided by Salty Earth Co.
Business address: 46 Rainbow Avenue, Moolboolaman, 4671
Email: saltyearthco.26@outlook.com
This Lifetime Repair Promise applies for as long as the original purchaser owns the original Salty Earth Co. piece.
To make a claim, email saltyearthco.26@outlook.com with your name, order details and a photo of the piece. We’ll assess the repair and provide instructions for returning it to us.
For repairs made under our Lifetime Repair Promise, the customer is responsible for the cost of sending the piece to Salty Earth Co. Salty Earth Co. will cover the cost of returning the repaired piece to the customer. The promise covers repair labour only. If replacement beads, stones, charms or other components are required, any material costs will be discussed and approved before work is carried out.
Where the issue is a fault covered by the Australian Consumer Law, the remedies and costs required under the Australian Consumer Law will apply. This may include a free repair and reimbursement of reasonable return costs where applicable.
The benefits provided by our Lifetime Repair Promise are in addition to any other rights and remedies available to you under the Australian Consumer Law.
Australian Consumer Law Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.